Minimum purchase: 1/2 yard. Fabric is sold by the yard in quarter yard increments (e.g.: 1, 1.25,
1.5, 1.75, etc. - not 1.3, 1.667, etc.). When you've bought the last piece of a fabric, you'll only be charged for what is shipped. For example, if there’s only .333 yard available, you’ll be charged for .333 yard - not .5 yard.

Speed of shipment: Orders are charged to your credit card when shipped - usually within one business day of order receipt. Confirmation e-mails are automatically sent by the shopping cart when you submit your order. Custom orders, such as insulated bottle totes, can take up to one month to ship during gift seasons, Sept. - Dec., about a week other times of the year

Credit card charges: Pat enters each transaction manually. Your card is charged when it is shipped, not when you receive the automatic order confirmation E-mail from the shopping cart. Fabrics are usually shipped within one business day of order receipt - often sooner.

Shipping notification: Expect your Pat on the Back shipping notification from USPS.COM,
UPS.COM OR FEDEX.COM with their name in the subject and from fields.

Express Deadline: Orders received by noon, MST are shipped within one business day of receipt and processing.

Refunds: You may exchange SALABLE merchandise in person - see the schedule page for Pat's next location. E-mail us with your concerns before ordering, please. No refunds on custom orders, nor on cut fabrics. Consider purchasing half yards if you're not certain of the fabric, or color.

Samples: Please order half yards of fabric if you would like a sample of a fabric.

Sales Tax: Sales tax is collected when orders are delivered within Arizona, and also when orders are taken in person, and remitted to local tax districts. When Pat is outside AZ, she collects & remits taxes to the tax authority where she is temporarily located. Sales tax is not collected when products are shipped from Arizona to another state. Sales tax is not charged on shipping/handling charges.

Custom bolt/wholesale orders: Contact Pat for availability, and custom shipping charges. Shipping charges may differ from what is shown in the shopping cart.

Ways to order from Pat on the Back:

Secure on-line ordering: See our privacy page for security. Click fabrics or products buttons above to shop at Pat on the Back

Products/fabrics in person: All retail locations allow you to use cash, check, money order, debit/credit MC/Visa/Amex/Discover. Click Calendar to see where Pat will be next.

Products/fabrics by mail: Shop by clicking the "Add to your shopping cart" button. When you are ready to check out, select “fax order in.” You can then print a copy of your order. If you are sending a check, allow at least one week for check to clear before Pat ships your order. For speedier delivery, please use a credit card. Your order will be shipped within 24 hours (unless Pat is at a fair - see schedule).  If you are ordering a custom-made product, your order will be shipped within a month - sooner if it is in stock.

Call your order in to Pat: Click Contact Pat, and send an E-mail with your phone number and best time to reach you. You may also join the newsletter for faster service - her phone number will appear in the welcome newsletter. Don't forget to put a subject in the subject line of your E-mail. E-mails without subjects are assumed to be SPAM and automatically deleted.

We reserve the right to correct any typo or misprint related to, but not limited to products, product availability, product descriptions and/or product pricing. All prices are in US Dollars. Prices and policies are subject to change at any time without prior notice and all listed items and SALE prices are subject to stock on hand.

Pat on the Back PO Box 19292 Fountain Hills, AZ 85269
Open 24 hours online - Please call between 8-6 M-S MST
Click Contact for phone & fax numbers and e-mail address

Copyright © 1999-2010 Pat on the Back. All rights reserved (except Mary Engelbreit)